Ordering custom bespoke headwear
All orders placed by you are subject to our acceptance. We reserve the right at all times and at our sole discretion to refuse to accept an order for any reason and without liability to you.
Orders may only be placed by individual customers and corporations purchasing goods other than for resale.
After you have placed the order with us, we will send you an order confirmation by email with your order number and details of the product you have ordered.
In Estonia You may also order from us by telephone. You can ring us Monday to Friday from 10am to 7pm GMT. We are shut on bank and public holidays.
We need You to you provide us with an email address, so we can follow the same procedures as for online sales. Acceptance of your order and a contract of sale between us is not formed until payment in full has been received and cleared.
All prices on the website are quoted in euros (€). Choosing delivery by DHL there is possibility to see prices in GBP (£). They do not include VAT ( 20%) and this tax shall not be added to deliveries within the EU and out from EU till company have not reached needed point for that.
Please note that on all orders placed for delivery outside the EU the import Vat shall be added. It is the customer’s responsibility to pay any subsequent import duties that may be applicable for deliveries within their own countries, if not agreed and written down on our shop page an other way.
We may change the prices on the website at any time and without any notice.
We ensure that all prices given on the site are correct.
Description and product information
We have made every effort to represent the colours of our products as accurately as possible in our e-shop. However due to differences in monitors we are unable to guarantee that the colour you will see on your monitor will reflect the true colour of the product.
If you have any questions about the product you may contact us by emailing firstname.lastname@example.org.
Returns and exchange policy
All our hats and headpieces are of the highest quality and each one is handmade to order at our atelier in Tallinn. For this reason we are unable to accept returns on made to measure or customized items. We do however want you to feel completely satisfied with your purchase, so if your headpiece does not match or exceed your expectations, please don’t hesitate to phone or email us .
Bespoke shop items are returnable within a 14 working day period. We would ask that you email us within 48hrs of receipt of any purchase to arrange the return. It is helpful for us to know why you would like to return the goods. The item must be returned, unworn and in perfect condition. When returning items they must be packed in original package same way as in receiving the package. So the items keep their perfect shape.
Once the goods are back with us we will refund the full purchase price. We are not liable for the original delivery costs or the return cost unless there is an error on our part or if there is any fault with the goods. We do not refund the price of spoiled items.
If you wish to exchange an item, you will have to pay any difference in cost of the item and any additional delivery cost.
Please note that we do not offer returns or exchanges on bespoke millinery since they are made to order and bespoke to the customer.
We recommend using the following courier to return your parcel: DHL Courier outside Estonia or Omniva via your local Estonian post office. If using Royal Mail, you must send back using the Special delivery service to ensure that the parcel is trackable.
Please wrap your parcel securely to avoid damage in transit back to us. Please reuse the original packaging that the order was supplied in. Please note we cannot accept an item for refund if it has been damaged in transit to us. We recommend that you to obtain a proof of posting certificate if using Royal Mail. Please clearly indicate goods are being either returned for refund or exchange.
Please return your parcel to:
Ann Lumiste OÜ
Tõusu tee 14
In any event, damaged, worn or used items will not be refunded or exchanged, include our original hat box. If the box is damaged, it’s price, 25 £/29 €, shall not be refunded.
Right of withdrawal
After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days. Except made to measure or customized items.
The right of withdrawal does not apply if the purchaser is a legal person.